Terms and Conditions

1. Services

GoBloom provides website design and build (a custom website delivered within the timeframe of your chosen plan), hosting (your site on Cloudflare infrastructure, included in the monthly fee), CMS access (a content management system for you to edit your site), and support desk access (a built-in ticket system for post-launch requests).

By purchasing a plan or using our services, you agree to these Terms.

2. Payment

Build fee: A one-time fee payable in full at checkout via Stripe before work begins.

• Bloom Starter: $990
• Bloom Pro: $1,690
• Bloom Custom: $3,990

Monthly fee: $39/month, billed from your second month after launch. Covers hosting, CMS access, SSL, DNS management, analytics setup, and support desk access. The monthly subscription renews automatically each month until cancelled. We will notify you at least 30 days in advance of any price increase.

What is not included:

• Domain name — you must purchase and own your own domain. We handle DNS configuration once you point it to us, but the domain registration cost is yours.
• Google account — you must provide a Gmail address before or at onboarding. We use it to grant you ownership of your GA4, Google Search Console, and Google Tag Manager accounts. If you do not provide one at onboarding, access will be shared via the support desk once it is active.
• Contact form email — form submission notifications are sent to the email address you provide at onboarding. You can update this yourself via the CMS after launch.

All prices are in USD. We do not offer instalment payments unless agreed in writing.

3. Refunds

Build fee: We offer a full refund if you cancel within 48 hours of payment, before work begins. Once work has started, the build fee is non-refundable. If you are dissatisfied with the design, we will work through your included revision rounds to address your feedback.

Monthly fee: Cancellations take effect at the end of the current billing period. No partial-month refunds are issued.

We reserve the right to offer a discretionary refund in exceptional circumstances.

4. Brief, content, and revisions

Work begins once we receive your completed onboarding brief. You are responsible for submitting accurate and complete information. We are not responsible for delays caused by late, incomplete, or unclear briefs.

Brief deadline: You must submit your completed onboarding brief within 60 days of payment. If no brief is received within 60 days, the build fee is forfeited and no refund will be issued. If you require an extension, contact us at support@gobloom.me before the deadline.

Pages: You must specify all required pages in your onboarding brief. If your plan includes 5 pages and you provide content or direction for only 4, we will build 4 pages. We will not generate additional pages after designs have been shared for review. Additional pages can be created by you after launch via the CMS, or quoted as a separate project.

AI-generated content: Every plan includes AI-written copy produced from your brief. You are responsible for reviewing all content during the design review stage and flagging any changes before approving the design. Once you approve the design, the site will be built and launched with that content. You can update all content yourself via the CMS after launch.

Branding: GoBloom does not provide branding or logo design services. If you provide a logo, we will use it. If no logo is provided, your brand name will be displayed as text in the logo area. If brand colours are not provided, we will apply a colour scheme based on reference sites you share in your brief — you may specify exact colours during your revision round.

Revisions: Each plan includes a fixed number of design revision rounds: 1 for Starter, 2 for Pro, 3 for Custom. A revision round is a single consolidated set of feedback — not individual change requests submitted over time. Revision rounds must be used before site launch. Post-launch changes are handled via the support desk and may be quoted separately.

5. Intellectual property

You retain full ownership of all content, copy, images, and assets you provide to us.

Upon full payment of the build fee, ownership of the website design and code transfers to you. You may host it elsewhere if you choose to cancel your subscription.

The GoBloom CMS, admin interface, and underlying platform remain the intellectual property of 2Stallions Pte. Ltd. Cancelling your subscription ends your access to the CMS — it does not transfer CMS software to you.

AI-generated copy and images provided as part of your build are licensed for your use. You are responsible for ensuring any assets you provide do not infringe third-party rights.

6. Cancellation

By you: Cancel at any time by emailing support@gobloom.me. Your site goes offline at the end of the current billing period. We will provide a content export and built static site files for 30 days after cancellation, after which all data is permanently deleted.

By us: We may suspend or terminate your account if you fail to pay the monthly fee after 14 days' notice, use the services for illegal purposes, abuse the support desk, or violate these Terms. We will give reasonable notice except in cases of serious breach.

7. Support desk fair use

Support desk access is included in the monthly fee for post-launch content and configuration requests. Requests must be submitted individually with clear descriptions. We aim to respond within 2 business days. The support desk is not a development retainer — requests that require significant new functionality, design changes, or custom integrations will be scoped and quoted as a separate project.

Excessive, repetitive, or abusive requests, or use of the support desk to circumvent the revision process, may result in account suspension as described in Section 6.

8. Communication

All communication with GoBloom must be conducted through our official channels: the contact form at gobloom.me/contact, the onboarding intake form, design revision comments, and the support desk (available after launch). We do not provide support via email, phone, WhatsApp, or social media. Requests submitted outside these channels will not be actioned.

9. Acceptable use

You may not use GoBloom services to host or promote illegal content or activities, spam, phishing, or malware, content that infringes third-party intellectual property, or hate speech, harassment, or discriminatory content. We reserve the right to take down violating content without notice.

10. Uptime and service levels

We target 99.9% uptime for hosted sites. Planned maintenance will be communicated in advance where possible. We are not liable for downtime caused by Cloudflare infrastructure failures, DNS propagation delays, or events outside our control.

11. Limitation of liability

To the maximum extent permitted by Singapore law, GoBloom's total liability for any claim arising from these Terms shall not exceed the total fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages, including lost profits or lost data. We are not liable for the actions of third-party services including Stripe, Cloudflare, and Google.

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence.

12. Indemnity

You agree to indemnify 2Stallions Pte. Ltd. against any claims, losses, or expenses arising from your content, your breach of these Terms, or your violation of any third-party rights.

13. Privacy and advertising

Your personal data is handled in accordance with our Privacy Policy. By using our website, you acknowledge that we may use your visit data and, where you are a customer, your contact details (in hashed form) for remarketing and lookalike audience advertising on Meta and Google. You can opt out at any time as described in the Privacy Policy.

14. Changes to these Terms

We may update these Terms at any time. We will notify active clients by email at least 14 days before material changes take effect. Continued use after that date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore. Before initiating legal proceedings, both parties agree to attempt good-faith resolution by email within 30 days.

16. General

Authority: By purchasing our services, you confirm that you are at least 18 years old and, if acting on behalf of a company, that you have authority to bind that company to these Terms.

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and GoBloom regarding our services and supersede all prior discussions and agreements.

Severability: If any provision of these Terms is found to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable. All remaining provisions continue in full force.

Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

No assignment: You may not transfer your rights or obligations under these Terms to any third party without our prior written consent.

17. Contact

Email: legal@gobloom.me
2Stallions Pte. Ltd., 150 Beach Road, #35-01, The Gateway West, Singapore 189720